{"id":1140,"date":"2014-08-24T20:25:44","date_gmt":"2014-08-24T19:25:44","guid":{"rendered":"http:\/\/www.tekhead.org\/blog\/?p=1140"},"modified":"2014-08-24T20:25:44","modified_gmt":"2014-08-24T19:25:44","slug":"my-synology-dsm-blue-led-issue-was-actually-just-a-failed-drive","status":"publish","type":"post","link":"https:\/\/tekhead.it\/blog\/2014\/08\/my-synology-dsm-blue-led-issue-was-actually-just-a-failed-drive\/","title":{"rendered":"My Synology DSM Blue LED issue was actually just a failed drive!"},"content":{"rendered":"<p>This weekend I spent several hours trying to resolve an issue with my Synology DS413j which I use for backing up my other two Synology hosts (DS412+).<\/p>\n<p>I was experiencing many of the symptoms in the following post, yet I was convinced I could not have been hacked, as this server is not available to the internet! Not only that but I recently updated DSM (2-3 weeks ago) so wondered if this could be the cause?&#8230;<\/p>\n<p><a title=\"Synology addresses DSM Blue LED issue\" href=\"http:\/\/forum.synology.com\/enu\/viewtopic.php?f=108&amp;t=82141\" target=\"_blank\">http:\/\/forum.synology.com\/enu\/viewtopic.php?f=108&amp;t=82141<\/a><\/p>\n<p>After following the full 11 step fix (minus the migratable step as it wouldn&#8217;t work), I still had a box which was unresponsive. My symptoms were:<\/p>\n<ul>\n<li>Power LED light blinks blue<\/li>\n<li>I could not log into the DSM console<\/li>\n<li>DSM login simply says &#8220;Processing, please wait&#8221; forever or eventually times out<\/li>\n<li>I was able to ping DSM<\/li>\n<li>I could not reset DSM using the reset button on the back of the device<\/li>\n<li>Booting of the device took a very long time (up to 20 mins) and Synology Assistant shows &#8220;Starting Services&#8230;&#8221; for a very long time<\/li>\n<li>Even after following rebuild steps I could not get the Synology Assistant to show &#8220;Migratable&#8221;<\/li>\n<li>Once booted I could see the SMB shares and access them intermittently<\/li>\n<\/ul>\n<p>After much head scratching I decided to take each of the drives in turn and test them on my Windows desktop. I have 4 drives in the host, 2x Seagate and 2x WD Red. If any of them were going to fail I believed the Seagate would be at fault, so I tested those first. I plugged in disk number one, ran some tests, all ok. I then plugged in disk number two, and discovered that windows would not even mount the drive. Not only that but it was actually causing device manager to hang.<\/p>\n<p>Faulty drive identified, I powered on the Synology with the remaining 3 drives only. Much to my relief, the system booted within a minute and started to beep, warning me I was missing a drive. DSM is now responding just fine.<\/p>\n<p>I have now ordered a new WD Red drive to replace the failed Seagate (which was out of its very short warranty of course!).<\/p>\n<p>Moral of the story: If your box looks like it may have been hit by SynoLocker but it was never on the internet, try testing all the drives in turn. You may just save yourself a few hours \/ days of pain!<\/p>\n<p>One other wee tip is to also enable SSH access. I&#8217;m not sure if I could have logged in via SSH in the hung state, but it may have given me another troubleshooting avenue.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This weekend I spent several hours trying to resolve an issue with my Synology DS413j which I use for backing up my other two Synology hosts (DS412+). I [..]<\/p>\n","protected":false},"author":1,"featured_media":1142,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[303],"tags":[312,313,307,305,306,308,311,309,304,187,310],"class_list":["post-1140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-synology-2","tag-blue","tag-blue-led","tag-disk","tag-dsm","tag-failed","tag-hdd","tag-led","tag-seagate","tag-synolocker","tag-synology","tag-western-digital"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/tekhead.it\/wp-uploads\/www.tekhead.org\/2014\/08\/synology_diskstation_ds413j1.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2l3lU-io","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/posts\/1140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/comments?post=1140"}],"version-history":[{"count":0,"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/posts\/1140\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/media\/1142"}],"wp:attachment":[{"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/media?parent=1140"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/categories?post=1140"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tekhead.it\/blog\/wp-json\/wp\/v2\/tags?post=1140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}